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Error: This browser profile is not accessible on the current version (the padlock icon)

Updated 1 month ago by Yana Shch

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The padlock icon instead of the “Start” button next to the name of the profile indicates that the profile is locked. There are 2 reasons that can cause the issue:

  1. Session lock is activated since someone from your team is currently working in this profile (this functionality isn't available in the Solo plan)
  2. The browser profile's core is incompatible with the current application version

You may check the reason by hovering over the padlock icon and reading the pop-up explanation of why a certain profile is locked. In this article, we will discuss the cases when the browser's version and application are incompatible.

Multilogin version 6.2 and higher displays the browser version (core) in the quick access section. In older versions, the browser core can be checked in the user-agent section.

First, check the Multilogin version. The version number can be seen in the top of the main app screen.

Multilogin versions below 5.17.3

The app versions below 5.17.3 are way outdated and are no longer supported. What is more, they have only old browser profiles versions, and using an outdated browser can lead to your accounts being detected and banned. Make sure to update your Multilogin version by visiting this page.

Multilogin versions 5.17.3 – 6.1.1

In Multilogin versions 5.17.3 – 6.1.1, users can see profiles with lock icons instead of “Start” buttons next to their names. After hovering over the icon, a pop-up message appears with the following warning: “This browser profile is not accessible on the current version. Please upgrade to continue using it.”

This message means that you are trying to open a browser profile that has been updated to a newer version.

Previous versions of the app can't run profiles updated to the newer browser core.
Starting from version 5.18.0 browser profile update is optional and is available from the Quick edit sidebar.

To resolve the problem and launch these profiles, download and install the latest version of Multilogin. After that, click the green “Update” button on the right of each profile.

When you click “Update” you may get this error: “There was an issue in updating the profile. Please contact our support at [email protected]”. This can happen if you reset your password using the “Forgot password?” functionality. The solution to this issue is described here.
To avoid an issue with the lock icon in the future, make sure that you and all of your team members have the same version of the app installed on their devices or install version Multilogin 6.2 Multicore or higher.

Multilogin version 6.2 Multicore and higher

Starting from the Multilogin 6.2 Multicore update, the application supports browser profiles with different Chrome/Firefox core versions. This means that browser profiles created with older app versions (and older core versions accordingly) can be used without an update, even if the Multilogin version is updated. Learn more about browser cores here.

Since a new Multicore feature allows launching browser profiles on different browser versions (while keeping the browser version of a particular browser profile consistent across teams) there are no more issues with launching old browser profiles in newer app versions.

However, if you work in a team and use multiple devices to work with Multilogin, someone can get the following error message:

“Your app is outdated and incompatible with browser version XX, please update your app to continue using the profile”

This text along with a padlock icon indicates that the used app has an older version than the app where the browser profile was created, AND the apps have different browser core versions. This may happen if different Multilogin versions are used across the team.

The current version of a browser profile can be checked in the quick edit sidebar.

To be able to launch the profile, you need to update the application to the latest version. In the updated app version, the padlock icon changes to the green “Update” button:


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