Error: Fingerprint composition failed

Updated 4 months ago by Yelena

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Sometimes while creating browser profiles, you may encounter the following error: "Fingerprint composition failed". There are 3 things that can be causing it.

  1. Clicking "Get new fingerprint" too many times. If that is the case, wait for a minute or restart the app
  2. Trying to create a browser profile while the browser components are downloading and there is a green bar at the top of the app window – in this case, wait until the components are fully downloaded and the green bar disappears
  3. An ongoing server-side issue – you can check our Status page or Telegram channel for an update or contact support

Alternatively, you can send us the log files, and we will look into the issue further. To make sure the log file has all the needed details, follow the steps below.

  1. Restart Multilogin
  2. Recreate the issue (for example, start a profile, try to edit it and so on)
  3. Click "My account" "Open logs directory"
  4. A folder will open – archive all log files in that folder and send the ZIP or RAR file to [email protected]

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