Data safety FAQ

Updated 1 month ago by Yelena

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I forgot my password. What should I do?

Remember: your master password is the key that encrypts your session data (history, cookies, tabs, and so on). The best option here is to try to remember your current password. The simple reason is that you will lose all your data if you reset your password using the “Forgot password“ option.

If that happens, there’s not much that we can do to rectify the situation. You can find a detailed explanation on this page.

Note that we do not store your password and therefore can not help you remember it. 

How can I change the password without losing access to profiles?

Your Multilogin password can be changed in the application itself: click "My account""Change password". After changing the password, please restart the app.

You will not be able to change the password without knowing the current one. If you forgot your password, read the section above.

Will I have the access to my session data after the password change?

Yes, you will. Only resetting the password makes session data inaccessible.

I reset the password through "Forgot password?" by mistake. What should I do?

First read this article as it describes what is happening to your account now. If you remember your previous password, we can get you access to your sessions back. Just drop us an email at [email protected].

How can I change my Multilogin email address?

Due to current technical limitations, we are unable to change your Multilogin app or billing email address. We understand that this functionality is much needed, and we are working on adding it as soon as possible.

I requested a password reset, but didn’t receive an email

Make sure to check your Spam, Social and Promo folders. If the email is not there, our support team will be glad to help you further.

How do I log other users out from my Multilogin account?

Use the "Change password" function in the "My account" section: the next time another user starts Multilogin, they will be logged out and will need to input a new password.

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