Browser profile shows "Error" in status

Updated 2 weeks ago by Yelena

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Sometimes while working with browser profiles, you may see "Error" or "Proxy error" in profile status. The latter indicates that the proxy connection was interrupted for a moment. Instead of switching to your direct connection, which can result in data leaks, Multilogin aborts the connection and shows this error. Once the proxy connection is restored, this error should disappear.

In other cases, this issue is related to your internet connection. In order to resolve it, you can try the following:

  • Restart Multilogin
  • Restart your modem or router
  • Try a different ISP (Internet Service Provider) or mobile internet (3/4G connection)
  • Go to "Edit profile" → "Proxy" and click "Check proxy". If the proxy doesn't pass the check, visit this page to find possible solutions

If the issue persists, you can send us the log files, and we will look into it further. To make sure the log file has all the needed details, follow the steps below.

  1. Restart Multilogin
  2. Try to recreate the issue and prompt the error message you've received before
  3. Go to "My account" and click "Open logs directory":
  1. A folder will open up. Archive all log files in that folder and send the ZIP or RAR file to [email protected]

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