Clicky

Common issues

Updated 3 months ago by Alesja Tsernoseva

Issue: Browser profiles are stuck and not opening

In most cases, you need to check if these problems are proxy related by manually connecting to those proxies, using one of your browser (click here for instructions on how to do on Firefox). If the problem persists, please raise this issue with your proxy provider. If the problem is not proxy-related, please contact our support team here.

Issue: Browser executable is not found

This error occurs because Multilogin is not able to find the executable file that it can launch. Most likely, the file is just missing. There are two possible reasons: (a) the browser components were not properly downloaded during the installation process, (b) some external program (usually an Anti-virus software) has deleted the file. A solution to this can be the following process:

1. Close Multiloginapp and any Anti-virus software running on your PC
2. Navigate to the\.multiloginapp.com\data folder, which is located in the user directory (C:\Users\%username%\.multiloginapp.com\data  for windows and /Users/%username%/.multiloginapp.com/data for Mac)
3. Delete the deps folder
4. Launch Multiloginapp and let it download all the necessary browser components again

Issue: Multilogin is stuck on the loading screen

This typically happens, when an old 1.4.x and 2.x versions are installed. Since the 2.x versions don’t override the old installation directory, it can cause conflicts. Solution to this is the following:

1. Uninstall old Multiloginapp 1.4.x and new Multilogin 2.x versions from the PC
2. Delete .multiloginapp.com root folder (C:\Users\%username%\.multiloginapp.com  for windows and /Users/%username%/.multiloginapp.com for Mac)
3. Restart PC
4. Install the new 2.x version of Multilogin

Issue: “Timezone by exit IP is missing” error

This happens because our server cannot locate the city of the public IP address. A solution to this issue is to disable “Fill timezone based on the IP” and “Fill geolocation based on the IP”. In order to preserve browser profile consistency, timezone and geo-location must be set manually.

Issue: “The last time you opened Multilogin, it unexpectedly quit while reopening windows” on Mac

In order to resolve the error, it must be done through the terminal:

  1. Go to the activity monitor and quit Multilogin.

  2. Then open MacOS Terminal and paste the following commands one-by-one:

    defaults write -app multilogin NSQuitAlwaysKeepsWindows -bool false

    defaults write com.apple.CrashReporter DialogType none

    Sudo rm -r /Users/$USER/Library/Saved\Application\State/com.multiloginapp.installer-jet.multilogin.savedState


  3. Start Multilogin and everything should work.

Issue: “Initialization problem detected. Try to restart the interface?” 

Typically, this issue happens when certain ports, which Multilogin utilizes for its operations, are blocked. One of the possible solutions is to disable Firewall completely or whitelist Multilogin.exe and 35000, 35001 ports.

Issue: "Please upgrade Multilogin to launch the profile."

This error means that you are trying to open the browser profile that had been updated on 3.x version. All profiles that are created or updated on 3.x version cannot be opened on 2.3.2 or lower versions. Please, download 3.x version of Multilogin to launch such profiles. 

Issue: "Expired Solo Trial subscription plan."

The free trial is given for 10 days. The error message means your 10-day trial expired. You are not able to launch browser profiles without an active subscription.

Issue:  Can't open Multilogin on Mac.

This is a common problem that some software has had in Mojave, but we've got a workaround for you until the issue is resolved. You need to swipe to the second desktop BEFORE the splash window popping up, which means, right after you click Multilogin button, you need to switch to another desktop.
Another quick fix is you click the .dmg file in installer everytime you need to open Multilogin. It means you must re-install Multilogin everytime you need to use it.





Updated: 11 March, 2019


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