Purchasing additional team member seats
Updated 1 week ago
by
Yana Shch
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On May 12, 2021, Multilogin began the transition to a new billing system. In this article you will find the instructions both for the old and the new systems. If you have any difficulties accessing your billing account, you can contact us via chat or by emailing [email protected].
By default, Team, Scale, and Custom subscriptions include multiple team members seats: 3 for the Team subscription and 7 for Scale and Custom. However, the account owner can expand the team by adding additional seat for its members.
The total cost depends on the number of remaining days of the current subscription.
Which billing system am I using?
- In the old billing system, an email and password are used to enter your account
- In the new billing system, a one-time code is used to enter, which is sent to your email
Purchasing additional team member seats
- Log in to your billing account
- Select an active subscription depending on your interface
- Specify the number of additional team member seats
- Once the payment is completed, the "Team members" counter in the app will update accordingly, and you will be able to add more team members (the application may need to be restarted first).
Old billing system
- Log in to your billing account
- Choose your active subscription
- Under "Configurable options" click "Add/Remove"
- Enter the total number of additional team members that you would like to have and click "Click to Continue"
You need to specify a total number of additional team member seats using the formula
z = x + y, where x is the number of additional seats already available in your subscription and y is the number of seats you want to add.New billing system
- Go to the "Subscription" tab
- In the "Available add-ons" section on the right, specify the needed number of additional team member seats
- Click "Purchase" to proceed to payment
Removing additional team member seats
You cannot reduce the number of seats on your own. To reduce the number of team members seats, please contact support.