Clicky

Account & Subscription FAQ

Updated 1 month ago by Yelena

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Do you have a trial period?

We don't — but you can still try Multilogin! Just hop on a call with us and let's find out together how our app can benefit your business. Pick a suitable time, and we will figure out everything during a 30-min call.

In addition, we are so confident in our solution, that we even offer you a full money-back guarantee within the first 14 days of use. If something doesn’t work out for you, simply contact us within the 14 days period, and we will issue a full refund.

Can I use Solo on multiple devices at the same time?

It is possible to launch an account with any subscription type on multiple computers at the same time, as there's no binding to hardware. However, the Solo plan is still intended to be used by a single person. In comparison with the Solo plan, Collaboration plans (Team, Scale, and Custom) offer the following features:

  • Active session lock, which prevents users from accessing the same profiles if they are already running
  • Team members, which are separate Multilogin accounts with their own login credentials: you can sort profiles into groups and give your team members different levels of access rights
  • Profile transfers to other Multilogin accounts

I don’t receive email codes

If you would like to log in to your billing dashboard, but don’t receive verification codes to your email, make sure to check your Spam, Social and Promo folders. If the email is not there, our support team will be glad to help you further.

Can I change my email?

Due to current technical limitations, we are unable to change your Multilogin app or billing email address. We understand that this functionality is much needed, and we are working on adding it as soon as possible.

Can I update my billing details?

To ensure the safety of your account, editing the details is disabled in your billing dashboard. However, we still can update them for you from our end. Contact support and we’ll help you out!

Do you offer discounts?

We are glad to offer discounts for our long-term subscriptions.

  • Buy 5 months, get 6: if you get a semi-annual subscription, you will only pay for 5 months and get 1 more for free
  • Buy 9 months, get 12: if you get an annual subscription, you will only pay for 9 months and get 3 more for free.

Let us know which offer suits you best!

You can also get special offers from our partners – check out this page to learn more :)

Why do I need to verify my identity?

According to our KYC policy (Know Your Customer), we may ask you for verification documents. This allows us to ensure that the data we are provided with is genuine and the funds come from a legitimate source.

You can skip the verification process by choosing to pay with over 50 cryptocurrencies. To do that, log in to your billing dashboard and click “Billing details“ → “Crypto“, then pay the invoice manually in the “Invoices” tab.

Learn more about crypto payments here.

Why is my plan expired?

This usually happens if the recurring payment is not received. You can check the subscription status in your billing dashboard.

  • The “Subscription” tab will show if your plan is expired and needs payment. You can also check your next due date next to the “Next billing“ line.
  • The “Billing details” page will help you change the payment method if needed.
  • Finally, click “Invoices” and if you have an unpaid invoice, click “Pay now“.

Do you delete the data of a cancelled account?

Your data is encrypted and saved on our cloud servers and won’t be lost if you miss the due date and your account gets cancelled. You will regain access to it as soon as the subscription is paid. 

Per our Terms of Service, we keep your data for 3 months after subscription termination – after that, the data may be deleted permanently.

I have an account. How can I register a new one?

  1. Open your Multilogin app and click “My Account” → “Log out”
  2. Click "Create new account" on the main app screen, and proceed with plan selection

I have an account. How can I resubscribe?

You can reactivate your subscription in a few simple clicks.

  1. Log in to your billing dashboard and click “Subscription”
    1. Сlick “Renew subscription“ to renew your previous plan
    2. Сlick “Choose plan“ to select a different one
  2. Pay the newly created invoice in the “Invoices“ section
  3. To see the change, you may need to restart your app

Do you have an affiliate program?

Yes! Feel free to contact [email protected] so that we can discuss your idea.


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