Updated 1 month ago by Yvonne

  • How can I pay?

In order to pay for the invoice, please follow these steps:

  1. Log in to your billing dashboard
  2. In the dashboard, you will see the 'Overdue Invoices' section. Click the "Pay Now" button to view your unpaid invoice. 
  3. In the next section you will see the list of your invoices, kindly choose the one, which is marked 'Unpaid'. 
  4. Finally, on the invoice page, click on the payment method button to pay for the invoice.
  • What payment methods do you accept?

We accept payments via PayPal, Bitcoin, Visa, and MasterCard.

  • If I don't pay on time, will I lose all my profiles' data?

Don't worry! Your data won't be lost as it is saved in the encrypted way on remote cloud servers. You will regain access to it as soon as the subscription is paid. 

  • How do I change the payment method?

If would like to change your payment method, please send us an email to [email protected], and we will have it changed for you.

  • PayPal error: 10417

Receiving such error means your last transaction attempt was rejected on the PayPal's side. You can read more information about the error message "10417" on the PayPal's official website. Please contact PayPal directly or, we can change your payment method to a credit card or Bitcoin. For this please contact our customer support team. 

  • The prices are in EUR, can I pay in a different currency?

At the moment, all our subscriptions can only be paid in euros. In case you pay via PayPal then according to PayPal's terms&coslinnditions, their conversion fee and the rate will be used/applied. Unfortunately, there is nothing that we can do about it. Alternatively, you can pay via credit card, however, your card issuer may apply their own exchange rate and fee.

  • How long do I wait before my subscription is activated? 

Usually we approve all subscription orders within a day. Of course, we try to review all subscription orders as quick as possible. 

  • How can I cancel my subscription? 

In case you do not want to use Multilogin and do not want your subscription to be renewed, you can send us the cancellation request. The cancellation request can be sent from the application. For this, please go to "My account" and click on "Cancel" button next to your plan.

However, if in the future you decide to come back then you will simply need to create a new subscription for the same account. 

  • How do I change my subscription plan?

It is possible only if you don't have an unpaid invoice. For upgrading or downgrading to another plan, just go through the following procedure:

  1. Log in to your billing dashboard
  2. Click on the 'Services' tab
  3. Choose one of your active subscriptions plans, which you want to upgrade/downgrade
  4. Click 'Upgrade/Downgrade'
  5. Select the plan to which you want to upgrade/downgrade and click 'Choose product'
  6. You will be redirected to a page, where you will be able to pay the upgrade price. After the payment, you will be immediately upgraded to the new plan.

Important! The upgrade price is calculated from a credit of the unused portion of the current plan and billing of the new plan for the same period.

  • Why do you need to verify my account?

Due to our KYC policy, we may ask for the verification documents to verify the identity. 

  • How to order another plan?

You can actually order an additional plan in your billing dashboard. Simply log in to your billing dashboard and navigate to 'Order new services' at the bottom of the page.

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