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Error: Update in progress...Loading XX of XX components

Updated 1 month ago by Zhanna Pershuta

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After you install or update the app, you will see a green progress bar at the top indicating that browser components are being downloaded. Depending on your Internet speed, this process should take 5-10 minutes. However, sometimes it takes longer, and you will see that the number of components the app is trying to download is bigger than their total number. This article explains how to resolve this issue.


Check our system requirements

Check if your computer matches the system requirements. At least 1 GB of free storage space is required for installation.


Test your Internet connection

One of the reasons why this issue can occur is slow Internet connection. To check if this is the case, try these steps:

  1. Close Multilogin
  2. Connect to a different network, such as your mobile hotspot, VPN or proxy network
  3. Restart the app and let it download the components again

Disable 3rd party apps

Antivirus or Firewall installed on the computer may block Multilogin from downloading the components. Try to disable the antivirus or whitelist the Multilogin app in its settings.


Edit your app.properties file 
  1. Navigate to the \.multiloginapp.com folder, which is located in the user directory
    • Windows: C:\Users\%username%\.multiloginapp.com
    • Mac OS: /Users/%username%/.multiloginapp.com
    • Linux: /home/%username%/.multiloginapp.com
    To find this folder on Mac, open Finder and press Cmd + Shift + H to open a user folder, then press Cmd + Shift + . (period) to show hidden files. After that, go to the .multiloginapp.com folder.
  2. Find the app.properties file there and open it with any text editor (for example, Notepad)
  1. Add the following line to your app.properties file: multiloginapp.connection_eu = true
  1. Save and close app.properties file, restart Multilogin

Re-download browser components

If the issue persists, you can try re-downloading browser components:

  1. Navigate to the \.multiloginapp.com\data folder, which is located in the user directory
  • Windows: C:\Users\%username%\.multiloginapp.com\data
  • Mac OS: /Users/%username%/.multiloginapp.com/data
  • Linux: /home/%username%/.multiloginapp.com/data
To find this folder on Mac, open Finder and press Cmd + Shift + H to open a user folder, then press Cmd + Shift + . (period) to show hidden files. After that, go to the .multiloginapp.com/data folder.
  1. Delete the deps folder
  2. Launch Multilogin and let it download all the necessary browser components again

Send us logs

If none of the above solutions help, send us your log files. To make sure the log file has the precise information we need, follow these steps:

  1. Restart Multilogin
  2. Try to recreate the issue and prompt the error message you received before (e.g. start a browser profile, try to edit its settings, etc)
  3. Close the browser profile and / or the error message
  4. Go to "My account" and click "Open logs directory":    

A folder will open. Archive all log files in that folder and send the ZIP or RAR file to [email protected]


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