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Updated 2 months ago by Yvonne

  • Can I import and export cookies to Multilogin browser profiles? 

We have our own built-in cookie import feature that makes the cookie import process smooth and easy. Please see our Cookie Import documentation for guidance.

If you are planning to export cookies from your browser then you can use one of the following extensions:

  • Can I use my Multilogin account on multiple machines at the same time? 

It is possible to launch an account with Solo plan from multiple computers, there's no binding to hardware. However, Solo plan is still intended to be used by a single person.

  • Can I use my browser profiles on multiple machines? 

Yes, you can. But please bear in mind, that we do not recommend using browser profiles from multiple machines. Why is it not recommended you can find out from our documentation about hardware fingerprints (you can also read the answer for the question number 7 below).

  • Can I use Multilogin on a virtual machine?

Yes, you can. Please check Multilogin system requirements before setting up your virtual machine or buying VPS. If you have any question about how to use Multilogin in virtual machines or VPS, please send your question to support@multilogin.com

  • Does Multilogin work with VPN/proxy?

Multilogin works with VPN (only OpenVPN protocol supported) and proxy. Please bear in mind that if you are planning to work with VPN you won't be able to assign different IP addresses to each browser profile and work with several profiles at the same time. In this case, you will have to work with browser profiles one-by-one and change the IP address before opening each next browser profile. Here is also a cool video discussion about VPN vs Proxies if you can't decide which solution works the best for you.

  • Do you provide proxies?

We do not provide any proxies, IPs and other internet connection services for that matter. We specialize in the browser fingerprinting and automation. However, we have a list of recommended proxy providers here, please check them if you are interested.

  • If I open my browser profile on a different machine will it have the same fingerprints?

If you open the browser profile on various machines with different hardware installed, the website will see that. You may check this video with the detailed explanation. If non-changing readouts are required on multiple devices, then there are few solutions:

a) Run Multilogin on identically configured Virtual Machines (VM) or Virtual Private Servers (VPS) with Hardware fingerprints set to Noise mode. Since these machines will be set up the same way, the masked Canvas fingerprints will remain consistent on multiple machines.

b) Run Multilogin on identical PC models with the same hardware, driver and OS setup. Since these machines have the same hardware setup, the masked hardware prints will remain consistent on multiple machines.

c) Run Multilogin on the same Mac computers. The same logic applies, but also help better blend in as it’s described in above.

  • Can I emulate a mobile user?

Multilogin allows you to create an Android browser. To create an Android browser profile, use the process described here.

  • Can I change the starting page?

It is under the custom plan and requires development hence. If you do need it then please contact support@multilogin.com

If you are worried that websites will read its cookies and find out that you are a Multilogin user, we've got some good news for you. Websites can only see those cookies that belong to the domain that requests them. This means that multilogin.com cookies can be seen by multilogin.comfacebook.com will see cookies from facebook.com only. This is called Same origin policy, that exists since the creation of browsers, so there is no need to worry that other websites will see that you open https://app.multiloginapp.com/WhatIsMyIP

  • How do I restore an accidentally deleted profile?

Unfortunately, once the profile had been deleted, it cannot be restored, as the information is also deleted from our server.

  • How can I re-download Browser components?

For Windows: 

  1. Close Multilogin
  2. Go the C:\Users\%username%\.multiloginapp.com\data directory
  3. Delete the deps folder
  4. Launch Multilogin and let it download all the necessary browser components again

For Mac OS:

  1. Open Multilogin, go to My account tab and press "Log directory".
  2. Change Finder view settings
  3. Delete the deps folder
  4. Launch Multilogin and let it download all the necessary browser components again
  • How can I mask passive OS fingerprint (TCP/IP fingerprint)?

TCP/IP fingerprint is a connection fingerprint, and Multilogin cannot affect it in any way.

We do not find this fingerprint to be critical because too many regular users have OS and Passive OS mismatch as well.

Each OS has a different network package size and this is actually how TCP/IP OS (aka passive OS) fingerprint works. If you use proxies, most likely you will have a different OS from your real one because the proxy server intercepts your network packages and repacks them. Also, in this case user's Passive OS fingerprint can show Linux.

We know that websites do not rely on passive OS fingerprint as it is inaccurate in most cases. This fingerprint can only be replaced on the proxy level. Our partners Airsocks have this function implemented. Alternatively you can use hotspot connection.

  • Can websites see my Mac address?

We know that websites cannot detect your Mac address through a browser, at least according to our research. Your MAC address is part of the low-level network stack and is not propagated from one subnet to another. Hypothetically, Google may be able to get this information using some hidden built-in process in Chrome. However, it's highly speculative and is not based on any real evidence.

  • Can I use 911 S5 proxies with Multilogin?

Yes, Multilogin supports 991 S5 proxies. You can read more about 911 S5 proxies setup here.

  • What is the difference between sub-account and a team member?

The main difference is in the functionality of sub-accounts and team members.

A sub-account can only receive and work with shared profiles from users with either Team, Scale or Custom subscription. However, they cannot create its own browser profiles.

When working with the team members, you can assign different permissions to shared profiles such as launch only, or allow your team members to create and edit profiles as well.

More about team members and how to start using them you can read from our Teamwork 2.0 (available from 5.x version) documentation.

  • What does Beta version mean?

When releasing a new version we cannot guarantee that all the features will be working correctly, despite our extensive testing. Although you can still download a new version and try its new features. If you notice any issues, please let us know. This will allow us to fix these issues as quick as possible. 

  • How can I submit a feature request?

We are happy to hear and support all new ideas, as they help us improve and develop our product. Please let us know about your idea by email support@multilogin.com or live chat.


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