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Updated 1 month ago by Stanislav Osenniy

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  1. Can I import and export cookies to Multilogin browser profiles? 

Yes, you can.

However, there's no in-built function to export your cookies from Multilogin browsers. In order to export your cookies from a Multilogin browser profile, or your regular browser, you will need to use an extension (learn how to install an extension to Multilogin browser profiles here):

But importing can be done directly in our application:

We have our own built-in cookie import feature that makes the process smooth and easy. Check our Cookie import documentation for guidance.

  1. Can I use my Multilogin account on multiple machines at the same time? 

It is possible to launch an account with a Solo plan from multiple computers as there's no binding to hardware. However, the Solo plan is still intended to be used by a single person. In comparison with the Solo plan, Collaboration plans (Team, Scale, and Custom) offer the following features:

  • Active Session Lock, which prevents people from accessing the same profiles if they are already running
  • Team members, which are separate Multilogin accounts with their own login credentials. You can sort profiles into groups and assign each team member those groups, while controlling their access rights
  • The ability to share and transfer profiles is also unique to Collaboration plans
  1. Can I use my browser profiles on multiple machines? 

Yes, you can. But bear in mind that we do not recommend using browser profiles from multiple machines. You can find out why it's not recommended from our documentation about hardware fingerprints (you can also read the answer for the question number 7 below).

  1. Can I use Multilogin on a virtual machine?

Yes, you can. Check Multilogin's system requirements before setting up your virtual machine or buying a VPS. If you have any questions about how to use Multilogin on virtual machines or VPS, send them to [email protected].

  1. Does Multilogin work with VPNs/proxies?

Multilogin works with VPNs (only OpenVPN protocol supported) and proxies. Keep in mind that if you are using a VPN, you won't be able to assign different IP addresses to each browser profile and work with several profiles at the same time.

In this case, you will have to work with browser profiles one-by-one and change the IP address before opening each browser profile individually. Check our "Video on topic" at the bottom of this page about VPN vs Proxies if you can't decide which solution works best for you.

  1. Do you provide proxies?

No, we do not provide any proxies, IPs or VPNs. We specialize in browser fingerprinting and automation. However, we have a list of recommended proxy providers here, so check them out.

  1. If I open my browser profile on a different machine, will it have the same fingerprints?

If you open the browser profile on various machines with different hardware installed, websites will likely detect that. You can watch this video for a detailed explanation. If non-changing readouts are required on multiple devices, then there are a few solutions:

a) Run Multilogin on identically configured Virtual Machines (VM) or Virtual Private Servers (VPS) with Hardware fingerprints set to Noise mode. Since these machines will be set up the same way, the masked Canvas fingerprints will remain consistent on multiple machines.

b) Run Multilogin on identical PC models with the same hardware, driver and OS setup. Since these machines have the same hardware setup, the masked hardware fingerprints will remain consistent on multiple machines.

c) Run Multilogin on the same Mac computers. The same logic applies, but also helps with blending in better, as described in above.

  1. Can I emulate a mobile user?

Multilogin allows you to create an Android browser. To create an Android browser profile, use the process described here.

But keep in mind that mobile browser profiles are still experimental; not all mobile phone API-s are masked.

  1. Can I change the start page?

This comes under the Custom plan and requires development. If you do need it, then contact [email protected]

If you are worried that websites will read its cookies and find out that you are a Multilogin user, we've got some good news for you. Websites can only see those cookies that belong to the domain that requests them. This means that multilogin.com cookies can be seen by multilogin.comfacebook.com will see cookies from facebook.com only. This is called Same Origin Policy, which has existed since the creation of browsers, so there is no need to worry that other websites will see that you open https://app.multiloginapp.com/WhatIsMyIP

  1. How do I restore an accidentally deleted profile?

Unfortunately, once the profile has been deleted, it cannot be restored, as the information is also deleted from our server.

  1. How can I re-download browser components?

For Windows: 

1. Close Multilogin

2. Go the C:\Users\%username%\.multiloginapp.com\data directory

3. Delete the deps folder

4. Launch Multilogin and let it download all the necessary browser components again

For Mac OS:

1. Go to “My Account” – “Open logs directory”. Close Multilogin

2. In the window that will open, go one folder up and enter the Data folder (depending on the view style of the Finder, you need to either choose the Data folder in the left column or right-click on the name of the Log folder)

3. Delete the Deps folder located in the Data folder

4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively you can open Finder and use shortcuts:

1. Press Cmd + Shift + H on the keyboard to open a user folder

2. Press Cmd + Shift + . (period) to show hidden files

3. Enter the .multiloginapp.com folder and proceed from step 3

  1. How can I mask passive OS fingerprint (TCP/IP fingerprint)?

TCP/IP fingerprint is a connection fingerprint, and Multilogin cannot affect it in any way.

We do not find this fingerprint to be critical because too many regular users have an OS and Passive OS mismatch as well.

Each OS has a different network package size and this is actually how TCP/IP OS (ie passive OS) fingerprint works. If you use proxies, you will most likely have a different OS from your real one because the proxy server intercepts your network packages and repacks them. Also, in this case user's Passive OS fingerprint can show Linux.

We know that websites do not rely on passive OS fingerprint as it is inaccurate in most cases. This fingerprint can only be replaced on the proxy level. Alternatively, you can use a hotspot connection.

  1. Can websites see my MAC address?

We know that websites cannot detect your MAC address through a browser, as our research shows. Your MAC address is part of the low-level network stack and is not propagated from one subnet to another. Hypothetically, Google may be able to get this information using some hidden built-in process in Chrome. However, it's highly speculative and is not based on any real evidence.

  1. Can I use 911 S5 proxies with Multilogin?

Yes, Multilogin supports 991 S5 proxies. You can read more about the setup process here.

  1. What is the difference between sub-account and a team member?

The main difference is in the functionality of sub-accounts and team members.

A sub-account can only receive and work with shared profiles from users with Team, Scale or Custom subscriptions. However, the sub-account holder cannot create their own browser profiles.

When working with the team members, you can assign different permissions to shared profiles, such as 'launch only', or allow your team members to create and edit profiles as well.

You can read more about team members and how to start using them in our Teamwork 2.0 (available from 5.x version) documentation.

  1. What does Beta version mean?

When releasing a new version, we cannot guarantee that all the features will be working correctly, despite our extensive testing. However, you can still download a new version and try its new features. If you notice any issues, let us know. This will allow us to fix these issues as quickly as possible. 

Important: once you update a browser profile on the latest version of the app, it will no longer be available on any version below the latest one.

  1. How can I submit a feature request?

We are happy to hear and support all new ideas, as they help us improve and develop our product. Describe your idea by emailing [email protected] or through live chat.

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