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Slow speed issue

Updated 1 month ago by Yelena

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Usually, slow speed means that something is interfering with the synchronization of the application with the servers or blocking the connection to the app. This article describes several solutions to this issue.

Check the system

Make sure that your computer meets our minimum system requirements.

Check the ISP

Some internet service providers may block www.multilogin.com or www.multiloginapp.com domains. Here are several known examples:

  • Three UK
  • Yota
  • MegaFon
  • Virgin Media
  • Vivo (Brasil)

To check if that is the case for you, try connecting to a VPN, another Wi-Fi network or use mobile internet as a hotspot and then restart Multilogin. This can also help if the speed of your current ISP is slow.

Disable 3rd party apps

Antivirus, VPN, Proxifier and Firewall installed on your computer may block Multilogin from working correctly. The best option here is to uninstall such apps, but you can also try to disable them or whitelist Multilogin in their settings.

Test the proxy

In most cases, you need to check if this problem is proxy-related by trying to connect to your proxy through a regular browser. You can use a browser extension to test proxies in Firefox and Chrome. You can also refer to these pages for instructions on how to test a proxy on Windows and Mac.

If the connection is slow in a normal browser with your proxy, reach out to your proxy provider for further assistance.

Reinstall the app

These actions will log you out – make sure that you remember your Multilogin password.
This will not cause any data loss; all your profiles and session data will be saved.

Windows

  1. Close Multilogin
  2. Go the C:\Users\%username%\ directory
  3. Delete the .multiloginapp.com folder
  4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to “My account” in the Multilogin app and click “Open logs directory”, then close Multilogin. In the window that opens, go two folders up into your user folder. Afterwards, proceed from step 3.

macOS

  1. Go to “My Account” → “Open logs directory” and close Multilogin
  2. In the window that opens, go two folders up and enter your user folder (depending on the view style of the Finder, you need to either choose that folder in the left column of the Finder or right-click on the name of the Log folder)
  3. Delete the .multiloginapp.com folder
  4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can open Finder and use shortcuts:

  1. Press Cmd + Shift + H on the keyboard to open a user folder
  2. Press Cmd + Shift + . (period) to show hidden files and proceed from step 3 above

Linux

  1. Close Multilogin
  2. Go the /home/%username%/ directory
  3. Delete the .multiloginapp.com folder
  4. Launch Multilogin and wait until browser components are redownloaded and the green progress bar at the top disappears

Alternatively, you can go to “My account” in the Multilogin app and click “Open logs directory”, then close Multilogin. In the window that opens, go two folders up into your user folder. Afterwards, proceed from step 3.

Disable Service worker cache

If enabled, this setting can increase the profile size and loading speed. Its default setting is "Disabled". We only recommend enabling it if the target website requires Service Worker to function properly.

  1. Go to your profile settings and select "Advanced" → "Storage options".
  2. Disable the "Service worker cache" setting and click "Update profile"
  3. Start and close the profile, wait for the synchronization to complete – the next profile start should be faster than before

Send us logs and proxy details

If the issue with slowness persists, provide our support team with your logs:

  1. Restart Multilogin
  2. Recreate the issue (for example, start a profile, try to edit it and so on)
  3. Click "My account" "Open logs directory"
  4. A folder will open – archive all log files in that folder and send the ZIP or RAR file to [email protected]

Also, we will need to test your proxy IP, port, login and password, which you can find in the "Proxy" tab in your profile settings. Include these details in your email too.



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