Troubleshooting

12 articles

Proxy connection test failed

This can be a proxy related issue. In order to further troubleshoot the problem, we need to first check if it is indeed proxy related. In order to do this, please manually connect to your proxies wit…

Updated 7 months ago by Yvonne

Timezone by exit IP is missing

This happens because our server cannot locate the city of the public IP address. A solution to this issue is to disable “Fill timezone based on the IP” and “Fill geolocation based on IP”. In order to…

Updated 7 months ago by Yvonne

Please upgrade Multilogin to launch the profile

This error means that you are trying to open the browser profile that had been updated on 3.x or 4.2. version. All profiles that are created or updated on these versions cannot be opened on lower ver…

Updated 7 months ago by Alesja Tsernoseva

There was an issue generating fingerprints based on your criteria. Please contact our support at support@multilogin.com

In order to resolve the error, the following must be done: Go to "My account" on the left panel. Select "Preferences" tab. Set "My native screen resolution" value to match your PC actual screen resol…

Updated 7 months ago by Alesja Tsernoseva

Browser profile shows "Error" status after closing

In most cases, you need to check if this problem is related to your internet connection. Restart your modem or router, and try a different internet provider to see if the issue still exists. If the i…

Updated 7 months ago by Alesja Tsernoseva

Images' colors get distorted after uploading to Facebook.

Although we are aware of this issue existing and are working to get this resolved, there are three things you could try in the meantime: Disable Canvas masking - starting from Multilogin version 4.0.…

Updated 7 months ago by Alesja Tsernoseva

Multilogin is stuck on the loading screen

This typically happens for several reasons: The Internet service provider is blocking www.multilogin.com or www.multiloginapp.com domain. To check this, please try launching Multilogin using differen…

Updated 2 months ago by Alesja Tsernoseva

The last time you opened Multilogin, it unexpectedly quit while reopening windows

In order to resolve the error, it must be done through the terminal: Go to the activity monitor and quit Multilogin. Then open MacOS Terminal and paste the following commands one-by-one: defaults wri…

Updated 7 months ago by Yvonne

Mimic/Stealthfox executable is not found

This error occurs because Multilogin is not able to find the executable file that it can launch. Most likely, the file is just missing. There are two possible reasons: (a) the browser components were…

Updated 7 months ago by Alesja Tsernoseva

Mimic browser is slow

In most cases, you need to check if this problem is proxy related by removing proxy settings from your browser profile. If you are still experiencing issues with slowness without proxy, please turn o…

Updated 7 months ago by Alesja Tsernoseva

Mimic browser opens a black screen on Windows

It means that video drivers cannot find any renderers (video cards) to use. Another reason is that there is no DirectX installed on the operating system, or the video card does not support it. In ord…

Updated 7 months ago by Alesja Tsernoseva

Browser profile does not open and shows "Error" status

In most cases, you need to check if this problem is proxy related by manually connecting to those proxies, using one of your browsers (click here for instructions). If the problem is not proxy-relate…

Updated 7 months ago by Alesja Tsernoseva