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Troubleshooting

16 articles

Error: Your Windows system cannot perform the necessary APIs to launch the Stealthfox browser

If you encountered an error while working with Stealthfox browser as shown on the screenshot below , then we have a solution on how to fix it. First of all, it is worth mentioning that the issue happ…

Updated 10 months ago by Hongbo Zhao

Error: Failed to get IP data / Connection test failed

The following errors usually indicate an issue on the proxy provider’s side: “Failed to get IP data: can't connect through proxy”. “Connection test failed”. “Error” in browser profile status. “Can’t…

Updated 1 month ago by Yelena

Error: Timezone by exit IP is missing

This happens because our server cannot locate the city of the public IP address. A solution to this issue is to disable “Fill timezone based on the IP” and “Fill geolocation based on IP”. In order to…

Updated 11 months ago by Yvonne

Error: The last time you opened Multilogin, it unexpectedly quit while reopening windows

In order to resolve the error, it must be done through the terminal: Go to the activity monitor and quit Multilogin. Then open MacOS Terminal and paste the following commands one-by-one: defaults wri…

Updated 11 months ago by Yvonne

Error: There was an issue generating fingerprints based on your criteria. Please contact our support at [email protected]

In order to resolve the error, the following must be done: Go to "My account" on the left panel. Select "Preferences" tab. Set "My native screen resolution" value to match your PC actual screen resol…

Updated 11 months ago by Alesja Tsernoseva

Error: Mimic/Stealthfox executable is not found

This error occurs because Multilogin is not able to find the executable file that it can launch. Most likely, the file is just missing. There are two possible reasons: (a) the browser components were…

Updated 11 months ago by Alesja Tsernoseva

Error: Please upgrade Multilogin to launch the profile

This error means that you are trying to open the browser profile that had been updated to a newer version. All profiles that are created or updated on these versions cannot be opened on lower version…

Updated 11 months ago by Alesja Tsernoseva

Browser profile shows "Error" status after closing

In most cases, you need to check if this problem is related to your internet connection. Restart your modem or router, and try a different internet provider to see if the issue still exists. If the i…

Updated 11 months ago by Alesja Tsernoseva

Images' colors get distorted after uploading to Facebook.

Although we are aware of this issue existing and are working to get this resolved, there are three things you could try in the meantime: Disable Canvas masking - starting from Multilogin version 4.0.…

Updated 2 years ago by Alesja Tsernoseva

Multilogin is stuck on the loading screen

This typically happens for several reasons: The Internet service provider is blocking www.multilogin.com or www.multiloginapp.com domain. To check this, please try launching Multilogin using differen…

Updated 5 months ago by Alesja Tsernoseva

Mimic browser is slow

In most cases, you need to check if this problem is proxy related by removing proxy settings from your browser profile. If you are still experiencing issues with slowness without proxy, please turn o…

Updated 11 months ago by Alesja Tsernoseva

Mimic browser opens a black screen on Windows

It means that video drivers cannot find any renderers (video cards) to use. Another reason is that there is no DirectX installed on the operating system, or the video card does not support it. In ord…

Updated 2 years ago by Alesja Tsernoseva

Browser profile does not open and shows "Error" status

In most cases, you need to check if this problem is proxy related by manually connecting to those proxies, using one of your browsers (click here for instructions). If the problem is not proxy-relate…

Updated 11 months ago by Alesja Tsernoseva

Unable to install the app on macOS Catalina or Big Sur

When attempting to install the app on macOS Catalina or Big Sur the following message may appear: To avoid changing the security settings of your system and grant a one time exception, you can just r…

Updated 1 day ago by Yelena

Error: Javax.crypto.badpaddingexception: pad block corrupted

This error indicates that a password was reset using the "Forgot password" functionality. Your master password is the key that encrypts your session data (history, cookies, tabs, etc). By resetting i…

Updated 3 months ago by Yelena

Error: Update in progress...Loading XX of XX components

If you encounter an error while opening the Multilogin app as shown on the screenshot below, then we have a solution on how to fix it. Here are some solutions on how to fix this issue: First solution…

Updated 7 months ago by Janice Du