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Troubleshooting

14 articles

Error: Your Windows system cannot perform the necessary WinAPI calls to launch Stealthfox browser

This error occurs when Windows API cannot be utilized properly if a Windows user folder has non-Latin characters (Russian, Arabic, Chinese, etc.). This article describes how to fix this issue.

Updated 1 month ago by Yelena

Error: Failed to get IP data: can't connect through proxy

The following errors usually indicate an issue on the proxy provider’s side. To resolve the issue, refer to the guidelines in this article.

Updated 2 weeks ago by Yelena

Error: Timezone by exit IP is missing

In cases when our server can't locate the city of the public IP address, you may encounter this error. The solution is described in this article.

Updated 1 month ago by Zhanna Pershuta

Error: The last time you opened Multilogin, it unexpectedly quit while reopening windows

Sometimes on Mac computers, you may encounter the following error: "The last time you opened Multilogin, it unexpectedly quit while reopening windows". This article will help you solve this issue.

Updated 1 month ago by Zhanna Pershuta

Error: There was an issue generating fingerprints based on your criteria

Sometimes while creating browser profiles, you may encounter the following error: "There was an issue generating fingerprints based on your criteria". This article describes how to fix it.

Updated 2 weeks ago by Yelena

Error: Mimic/Stealthfox executable is not found

Sometimes you may encounter these errors in Multilogin. They occur when Multilogin is not able to find the executable file that it can launch.

Updated 1 month ago by Yelena

Error: This browser profile is not accessible on the current version

To resolve this issue, download and install the latest Multilogin version. For more details, check this article.

Updated 1 month ago by Igor Vilinchuk

Browser profile shows "Error" in status

Sometimes while working with browser profiles, you may see "Error" or "Proxy error" in profile status. This issue can be fixed by checking your Internet connection or your proxy.

Updated 1 month ago by Yelena

Multilogin is stuck on the loading screen

An issue with Multilogin being stuck on the loading screen can occur for several reasons described in this article.

Updated 1 month ago by Yelena

Multilogin is slow

Usually slow speed means that something is interfering with the synchronization of the application with the servers or blocking the connection to the app. This article describes several solutions to this issue.

Updated 3 weeks ago by Zhanna Pershuta

Multilogin gets a black screen

A black screen issue can occur after a long period of inactivity. It is related to the app infrastructure and will be fixed in future releases. This article describes several temporary solutions.

Updated 1 month ago by Zhanna Pershuta

Error installing Multilogin on macOS

The error "Multilogin can't be opened because Apple cannot check it for malicious software" ​occurs when you try to install the software that is not available in the App Store.

Updated 1 month ago by Yelena

Error: Javax.crypto.badpaddingexception: pad block corrupted

Your master password is the key that encrypts your session data. By resetting it with the help of the "Forgot password" functionality, you are losing access to your session data. The only way to retrieve access is to remember your old password.

Updated 3 weeks ago by Yelena

Error: Update in progress...Loading XX of XX components

After you install or update the app, you will see a green progress bar at the top indicating that browser components are being downloaded. This article explains how to fix an issue that can occur at this step.

Updated 1 hour ago by Zhanna Pershuta